Privacy Policy

Who we are

Earnest Marketing is a marketing agency based at Suite 4 and 5, 7-9 Gibbons Street, Redfern NSW 2016. You can contact us at hello@earnestmarketingagency.com or on 0411 675 457.

What we collect

When you fill in our free breakdown form, we collect your name, phone number, email address, the services you are interested in and anything you tell us about your business.

When you use Ask Ernie, our website assistant, we collect the questions you ask and the answers given, a random session ID and a scrambled (hashed) version of your IP address. We do not store your raw IP address.

When you book a time with us, your booking details are collected through Google Calendar.

When you browse our website, we and our tools automatically collect information such as the pages you visit, how you move around and click on the page, your device and browser type, your approximate location and how you arrived at our site.

Tracking tools we use

We use the following tools on this website. They use cookies and similar technologies.

Meta Pixel (Meta Platforms): helps us measure how our Facebook and Instagram ads perform and show our ads to people who have visited our site. When you submit our form, your email and phone number may be shared with Meta in a scrambled (hashed) form to match visits to Meta accounts.

Microsoft Clarity: records how visitors use our pages, such as clicks, scrolling and mouse movement, so we can improve the site. Form fields are masked, so Clarity does not record what you type.

HubSpot: helps us understand which pages people visit before and after they contact us.

Google Maps: when you click our location or directions link, you are taken to Google Maps, which is subject to Google's privacy policy.

How we use your information

We use your information to respond to your enquiry, prepare the report you requested, book and hold consultations, provide our services, measure and improve our website and advertising, and keep our website secure. We may contact you about your enquiry and about our services. You can ask us to stop at any time.

How we use AI

Ask Ernie and parts of our report research use artificial intelligence. Your questions and the business details you give us may be processed by AI service providers, including Anthropic, to generate answers and research. Please don't share sensitive personal information with Ask Ernie.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our business, such as website hosting, database, automation, AI, analytics, advertising, scheduling and customer relationship providers, and only for the purposes in this policy, or where the law requires it.

Overseas storage

Some of our service providers store or process information outside Australia, including in the United States and other countries. By using our website and services, you understand your information may be handled overseas.

How long we keep it

We keep personal information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Your choices

You can ask us to access, correct or delete the personal information we hold about you by emailing hello@earnestmarketingagency.com. You can block or delete cookies in your browser settings, manage how Meta uses your information for ads in your Facebook or Instagram ad preferences, and opt out of marketing messages at any time by telling us.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure.

Complaints

If you have a privacy concern, email us first at hello@earnestmarketingagency.com and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Earnest Marketing, Suite 4 and 5, 7-9 Gibbons Street, Redfern NSW 2016.
Email: hello@earnestmarketingagency.com
Phone: 0411 675 457